ITS TIME TO DRIVE YOUR 
CUSTOMER EXPERIENCE FORWARD

Discover the future of CX.

September 8th, 2022

00
Days
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Hrs
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request on-Demand Access

30

Speakers from around the customer support industry.

22

Sessions, including seperate tracks: Executive, CX Leaders, and Product

3,500+

Registrants from across the US

3M

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What is Forward?

20+ CX experts. 3 inspiring tracks. 1 incredible day.

Forward is the premier CX event bringing top customer service leaders together to discuss how you can create a scalable—yet human-centered—support experience.

Join us to hear inspiring success stories from leading brands, catch up on the latest best practices from industry experts, and leave with tangible takeaways your team can implement right away.

SPEAKERS

Ashton Kutcher

Investor, Entrepreneur, Philanthropist

Dan Gingiss

The Experience Maker
Customer Experience Coach, Keynote Speaker, Author

Deon Nicholas

Forethought
Chief Executive Officer

Jacque Holowaty

Climate Pledge Arena
VP of Employee & Customer Experience

Myra Golden

Myra Golden Seminars
Master De-escalator and Long-time Customer Service Expert

Sabina Pons

Growth Molecules
Customer Success Strategist & Keynote Speaker

Brandon Savage

Upwork
VP of Customer Experience, Trust

Chris Manning

Stanford University
Stanford Professor; Director, Stanford AI Laboratory

David Ginsburg

Forethought
Chief Customer Officer

Kristi Faltorusso

ClientSuccess
Chief Customer Officer

Allison Pickens

The New Normal Fund
Founder

Bryan Richards

Taskrabbit
Director of BizOps

Jared Loman

Kajabi
VP of Customer Experience

Kincy Clark

Bolt
Director of Support

Sasha Antonenko

D2L
Director of End User Support & Community

Tim Sheard

Zendesk
Director of Tech Alliances

Vanessa Larco

NEA
Partner
request on-Demand Access
THIS EVENT WILL BE

HOSTED BY

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speaker
speaker

Jeff Ignacio

Deon Nicholas

Forethought
Co-Founder & CEO

WHY ATTEND FORWARD?

Discover

Unlock best practices from CX leaders on today’s hottest topics, including data-driven decision making, scaling your organization, and executive buy-in.

Network

Connect with peers from around the world and swap best practices to move forward together.

Transform

Learn how human-centered AI can transform your customer experience, including an Ask-Me-Anything with Forethought’s Product Managers.

Explore

Get to know Forethought’s platform and how it can help empower customers, agents, and support teams.

Participate

While the best prizes are the lessons we learn along the way, why not add in a little competition? Join sessions and check out booths to make it to the top of the leaderboard for a prize!

Celebrate

Put on your dancing shoes and kick off the day with some of today’s hottest hits (and best throwbacks) spun by DJ Streak, guaranteed to get you dancing in your office chair.

TAKING YOUR CX STRATEGY FORWARD

SESSION SCHEDULE

View all the Forward sessions, regardless of track. Tracks are meant to help you pick the session best suited for the needs of your CX role, but you can watch any session you'd like. All sessions times are displayed in PDT.

8:45 AM

Host

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9:15 AM

Deon Nicholas, CEO, Forethought

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10:15 AM

Ryan Van Wagoner, Head of Marketing, Forethought

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10:15 AM

Myra Golden, Myra Golden Seminars

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10:15 AM

Brandon Savage, VP of CX, Upwork

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11:00 AM

Forethought Product Team

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11:00 AM

Bryan Richards, Director of BizOps, Taskrabbit

Kincy Clark, Director of Support, Bolt

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11:00 AM

Sabina Pons, Principal, Growth Molecules

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11:45 AM

Ashton Kutcher

Deon Nicholas, CEO, Forethought

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12:30 PM

Sasha Antonenko, Director of End-User Support, D2L

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12:30 PM

Kristi Faltorusso, Chief Customer Officer, ClientSuccess

Tim Sheard, Director of Tech Alliances, Zendesk

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12:30 PM

EJ Liao, VP of Product, Forethought

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1:15 PM

Jacque Holowaty, VP of Employee & Guest Experience, Client Pledge Arena

Jared Loman, VP of Experience, Kajabi

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1:15 PM

EJ Liao, VP of Product, Forethought

Rajiv Patel, Director of Product Marketing, Forethought

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1:15 PM

Allison Pickens, Founder, The New Normal Fund

Vanessa Larco, Partner, NEA

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2:00 PM

Dan Gingiss, The Experience Maker

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The LEAD track is designed to help executives and other leaders set the customer experience vision and create a more scalable, efficient customer support org. All sessions times are listed in PDT.

8:45 AM

Welcome

Host

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9:15 AM

The Future of CX is Human-Centered AI

Deon Nicholas, CEO, Forethought

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10:15 AM

How Upwork Scaled Their CX Organization (and How You Can Too)

Brandon Savage, VP of CX, Upwork

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11:00 AM

Customer Experience: A Revenue Driver, Not A Revenue Drainer

Sabina Pons, Principal, Growth Molecules

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11:45 AM

A Conversation with Ashton Kutcher

Ashton Kutcher

Deon Nicholas, CEO, Forethought

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12:30 PM

Using Data to Transform Your CX Org

Sasha Antonenko, Director of End-User Support, D2L

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1:15 PM

2023 and Beyond: The Future of Customer Support

Allison Pickens, Founder, The New Normal Fund

Vanessa Larco, Partner, NEA

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2:00 PM

How a Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy

Dan Gingiss, The Experience Maker

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The CONNECT track is designed to help directors and managers build stronger teams and implement the strategies that build a better customer experience. All sessions times are listed in PDT.

8:45 AM

Welcome

Host

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9:15 AM

The Future of CX is Human-Centered AI

Deon Nicholas, CEO, Forethought

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10:15 AM

This is *Actually* How to Curtail Agent Attrition

Myra Golden, Myra Golden Seminars

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11:00 AM

Scaling a Legendary Customer Experience

Bryan Richards, Director of BizOps, Taskrabbit

Kincy Clark, Director of Support, Bolt

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11:45 AM

A Conversation with Ashton Kutcher

Ashton Kutcher

Deon Nicholas, CEO, Forethought

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12:30 PM

Meeting Your Customer’s Omnichannel Experience Expectations

Kristi Faltorusso, Chief Customer Officer, ClientSuccess

Tim Sheard, Director of Tech Alliances, Zendesk

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1:15 PM

Humanizing Your Customer Experience with AI

Jacque Holowaty, VP of Employee & Guest Experience, Client Pledge Arena

Jared Loman, VP of Experience, Kajabi

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2:00 PM

How a Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy

Dan Gingiss, The Experience Maker

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The CREATE track is designed to help leaders understand how technology can improve customer experience, increase agent productivity, and reduce overall support costs. All session times are listed in PDT.

8:45 AM

Welcome

Host

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9:15 AM

The Future of CX is Human-Centered AI

Deon Nicholas, CEO, Forethought

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10:15 AM

Transform Customer Experiences with Human-Centered AI

Ryan Van Wagoner, Head of Marketing, Forethought

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11:00 AM

Introducing Forethought Discover

Forethought Product Team

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11:45 AM

A Conversation with Ashton Kutcher

Ashton Kutcher

Deon Nicholas, CEO, Forethought

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12:30 PM

What’s New & What’s Next with Forethought

EJ Liao, VP of Product, Forethought

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1:15 PM

Ask-Me-Anything with the Forethought Product Managers

EJ Liao, VP of Product, Forethought

Rajiv Patel, Director of Product Marketing, Forethought

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2:00 PM

How a Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy

Dan Gingiss, The Experience Maker

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09:00
microphone

Introduction to The Most Creative Conference

Peter Robbins
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09:30
croissant

Morning Networking with fresh croissant

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11:00
avatar

Brining the most powerful Art Direction

Arlene Miles
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12:00
avatar

Advanced Design Systems

Peter Robbins
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13:00
avatar

Best conversions for Product managers

Jenny Watson
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14:00
pizza

Pizza Break

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16:00
avatar

Compositions and Effects of 2024

Matthew Jones
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17:00
avatar

How to engage your audience effectively

Matthew Jones
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09:00
microphone

Introduction to The Most Creative Conference

Arlene Miles
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09:30
coffee

Morning Networking with hot coffee

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11:00
avatar

Brining the most powerful Art Direction

Lily Grover
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12:40
avatar

Advanced Design Systems

Lily Grover
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14:00
salad

Salad Break

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15:00
avatar

Compositions and Effects of 2024

Peter Robbins
plus icon
16:30
avatar

How to engage your audience effectively

Peter Robbins
plus icon
09:00
microphone

Introduction to The Most Creative Conference

Lily Grover
plus icon
09:30
croissant

Morning Networking with fresh croissant

plus icon
10:00
avatar

Brining the most powerful Art Direction

Nathan Nguyen
plus icon
11:00
avatar

Advanced Design Systems

Peter Robbins
plus icon
12:00
avatar

Best conversions for Product managers

Nathan Nguyen
plus icon
13:30
burger

Burger Break

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14:45
avatar

Compositions and Effects of 2024

Arlene Miles
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16:15
avatar

How to engage your audience effectively

Jenny Watson
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PARTNERS

OFFICIAL SPONSORS

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OUR STAGE

EVENT GALLERY

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OR JOIN US REMOTELY

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WATCH FORWARD SESSIONS

Watch Session Recordings

Not all sessions have replay rights. Complete the form below to get access to all recorded sessions. Access to on-demand sessions will be sent within a week or two of the event.

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$ 99

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VIP

$ 349

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Frequently Asked Questions

Do you have questions? Great. We have answers. Below are some of the commonly asked questions. If you have other questions you want answered, send us a note at marketing@forethought.ai.

What is Forward?

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When and where is it?

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Who should attend?

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How much does it cost?

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Do I have to register for one track and stick to those sessions all day?

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request on-Demand Access
GOT QUESTIONS?

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